Shipping Policy

SHIPPING POLICY

Last Updated: August 11, 2026

Welcome to Aiwzus ("we," "us," or "our"). This Shipping Policy explains how we handle the delivery of your orders when you shop at aiwzus.com (the "Site"). By placing an order with us, you agree to the terms outlined below.

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1. SHIPPING DESTINATIONS

We currently ship to all 50 U.S. states, including Alaska and Hawaii

We do not currently ship to:
- P.O. Boxes or APO/FPO addresses
- U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands, etc.)
- International destinations

We are working on expanding our shipping destinations. Stay tuned!

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2. SHIPPING METHODS & COSTS

We offer the following shipping options for orders within the continental U.S.:

**FREE Standard Shipping** on all orders over $40

Shipping costs are calculated at checkout based on your selected method and delivery zip code

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3. DELIVERY ESTIMATES

Delivery times are estimates, not guarantees. While we strive to deliver within the timeframes above, actual delivery may vary due to:

- Carrier delays (weather, high volume, etc.)
- Incorrect shipping addresses provided by the customer
- U.S. federal holidays
- Other circumstances beyond our control

If your order is delayed, we will do our best to notify you via email. We appreciate your patience and understanding.

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4. ORDER TRACKING

Once your order is shipped, you will receive a shipping confirmation email containing a tracking number.

You can track your package using the carrier's website:
- USPS: www.usps.com
- UPS: www.ups.com
- FedEx: www.fedex.com

Please allow up to 24 hours for tracking information to update after you receive your shipping confirmation.

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5. LOST, STOLEN, OR DAMAGED PACKAGES

**Lost or Stolen Packages**
Once the carrier marks your package as "Delivered," we are no longer responsible for lost or stolen packages. However, we want to help. If your package shows as delivered but you cannot find it, please:

1. Check with neighbors or family members
2. Check around your property (porch, mailbox, leasing office)
3. Contact the carrier directly with your tracking number
4. If still unresolved, email us at support@mosunjirg.com within 5 business days of the "Delivered" status, and we will assist you in filing a claim.

**Damaged Packages**
If your order arrives damaged, please contact us within 48 hours of delivery at support@mosunjirg.com with:
- Your order number
- Photos of the damaged item(s) and packaging
- A brief description of the issue

We will work with you to resolve the issue promptly[reference:18].

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6. INCORRECT SHIPPING ADDRESS

Please double-check your shipping address before placing your order. If you realize you entered an incorrect address, contact us immediately at hello@aiwzus.com.

- If your order has not yet been shipped, we will update the address for you at no charge.
- If your order has already been shipped, we cannot change the delivery address. You will need to contact the carrier directly to request a redirect (additional fees may apply).

Aiwzus is not responsible for orders delivered to an incorrect address provided by the customer.

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7. CHANGES TO THIS SHIPPING POLICY

We reserve the right to update this Shipping Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

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This Shipping Policy was last updated on August 11, 2026.

— The Aiwzus Team